Refund policy

This Return and Refund Policy describes the conditions under which Without Screws (“we”) will exchange or refund an order you have purchased with us.

 

Returns and exchanges — all countries except Canada and the USA

The following applies if you purchased our product directly from the Without Screws on-line shop. If you purchased it from another shop, please refer to their policy.

Upon receiving the last product of your order, you have 14 days to write to us at info@withoutscrews.com that you would like to return a product and a further 14 days to send us the product.

Within the UK, we cover the cost of returning the product to our warehouse with a standard (not express) tracked service of our choice. We will send you a return label.

Outside the UK, we ask that you cover the cost of returning the product to our UK warehouse, with a tracked service of our choice. We will send you a return label.

If you ask for a refund, we will refund you within 14 days of receiving your return.

Return the product in its original condition and packaging, including inner and outer boxes. Take care to seal the outer box with heavy duty tape. We will not process a return which is not in its original condition or damaged due to the customer’s packaging.

 

Returns — Canada and the USA

For orders to Canada and the USA, we do not accept returns nor give refunds unless we are at fault. This is due to the great cost of transatlantic delivery. We do honour our warranty (see below).

Upon receiving your order, if you believe we are at fault (for example, we delivered the wrong product), please write to us at info@withoutscrews.com and we’ll reply quickly to address your concern.

If we agree that you return a product, please return it in its original condition and packaging, including inner and outer boxes. Take care to seal the outer box with heavy duty tape. We will not process a return which is not in its original condition or damaged due to the customer’s packaging.

 

Warranty

The UK “Consumer Rights Act 2015” gives you the right to expect that our products are of satisfactory quality, fit for purpose and as described. If our product does not meet this standard,

  • Within 30 days of delivery, you can return the product for a refund.
  • Within six months of delivery, you have the right to a free repair or replacement of the product. After one attempt, if it still doesn’t meet this standard, you can return the product for a refund.

You should get a refund within 14 days of either us getting the products back, or you providing evidence of having returned the products.

To claim on warranty, write to us at info@withoutscrews.com.

 

Exceptions to warranty

The following do not constitute a failure to meet the warranted standard:

  • Normal wear under normal use of the product;
  • Wear or failure under abnormal use, for example excessive load;
  • Staining or discolouration of the product;
  • Natural features in the material and minor scratches present upon arrival;
  • A user finding it difficult to assemble or take apart the product.