Frequently asked questions
About our wood furniture
Is your wood furniture plastic-free and metal-free?
Yes, our wood furniture is plastic-free and metal-free. It is made of a single material, European maple plywood.
Where does your wood come from?
Our plywood is made in the Baltic states exclusively from European maple also known as sycamore, sourced in Polish and Slovak forests. All plies are made of the same maple, not just the face plies. The result is a plywood of exceptional hardness with bright edges.
Where is your wood furniture made?
Our plywood furniture is manufactured in the Baltic states using computer-controlled cutting and hand finishing. The hand finishing is essential to achieving smooth edges.
Is plywood as good as solid wood?
Our plywood, made of maple throughout, is as good as solid maple. In fact it is as costly as solid maple.
Plywood makes optimal use of a tree trunk: it is unrolled like a pencil in a sharpener, forming plies which are stacked with the grain perpendicular, glued and pressed industrially. While solid wood warps with changes in humidity, plywood tends to remain flat, which is essential for our furniture.
What finish does your wood furniture have?
All surfaces and edges are sanded and finished with a matte water-based lacquer.
Is your wood furniture safe, strong and with rounded edges?
Yes, our wood furniture is safe and strong. It will not come apart accidentally. Capacities are stated on the product page.
All edges have a 3 mm radius and all corners are rounded for safety.
Where can your wood furniture be used?
Our wood furniture is made for use indoors, in a domestic or clerical setting (for example, a home or an office). Do not use it outdoors as the variation in humidity may cause it to warp.
What are the care instructions for your wood furniture?
The maple plywood is already lacquered. Do not apply wood oil. Dry liquids quickly and use coasters to prevent damaging the surface.
The lacquered plywood will initially become slightly more yellow with exposure to sunlight. We recommend that you do not leave objects on the furniture in direct sunlight during this initial period.
To clean, use a damp cloth and a drop of washing-up liquid.
General
Help, how do I assemble or take apart my product?
First, watch the “How to assemble” and “How to take apart” videos on our web page of your product.
If you still have difficulty, don’t force anything, contact us and we’ll reply quickly.
Do you offer bundles or quantity discounts?
When purchasing more than one item from collections, such as our seating, a discount automatically applies.
In addition, we offer some of our products as sets with an overall discount.
If you wish to order 10 or more items, please contact us for a discount.
Do you offer business, charity or education discounts?
Yes, please contact us for a discount.
Delivery, taxes and packaging
In which countries do you deliver?
Via this web site, we deliver in the United Kingdom, the European Union and these countries: Andorra, Canada, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland and the USA.
A different return and refund policy applies to Canada and the USA.
If your country is not in this list, contact us to arrange a special order.
Do you deliver for free?
Yes, we currently deliver for free in the countries where we sell.
Are taxes included?
For sales within the UK, value-added tax (VAT) is included in the price.
For sales outside the UK, customs duties and taxes are generally included in the price. We do our best to collect them through our delivery company. In some cases we may not be able to collect all duties and taxes, and you may be charged an additional amount upon delivery.
Is your packaging sustainable?
Our packaging comprises of cardboard and tape only. It is practically plastic-free, we don’t use bubble wrap for example.
Does each product come in a reusable box?
Our small products (stool, bench) come in a reusable box with shoulder strap. During delivery, all our products are wrapped in two thick cardboard boxes, the outer one disposable.
What is your delivery policy?
See our detailed shipping policy.
Returns and warranty
Are returns easy?
For all orders except those to Canada and the USA, within 14 days of delivery of your order, returns are hassle-free.
For orders to Canada and the USA, we have a different return and refund policy: we do not accept returns nor give refunds unless we are at fault. This is due to the great cost of transatlantic delivery. We do honour our warranty.
Please see our detailed return and refund policy.
What is your return and refund policy?
See our detailed return and refund policy.
What is your warranty?
See our detailed return and refund policy which includes details about our warranty.
